Returns and Refunds

Returns and Refunds

Due to personal customization order of this merchandise put in work specifically for you.

For returns email service@claudiaamaya.com with your refund request. You can return a product once your return is authorized within 7 days from delivery date. You'll receive by email a UPS shipping label to initiate your return. Adhere the UPS return label included in your package onto your return package and return your package via a UPS authorized location, drop-off point, or scheduled pick up. Once your items are inspected by the store, you'll get your refund notification via email. Please note that it may take up to an additional 15 to 20 days for the refund to show up on your account statement depending on your credit issuer's processing time.

Unauthorized returns will be processed as online only store credit. A $25 restocking fee will be charged for all refunds. This fee is waived for exchanges. All sale items are final sale and are not eligible for return or exchange.  

Any product you return must be in the same condition you received it, unworn and in the original packaging with receipt or proof of purchase. All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for refund.

All items marked as final sale have been reduced in a price. Sale items purchased at a discount of 10% or more, including items bought with discount or promotion codes are not eligible for refund, exchange or store credit 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item different size or color, send us an email service@claudiaamaya.com with your exchange request. Please note all exchanges must follow the same return guidelines and are subject to the item’s availability. A $25.00 restocking fee will be charged for all exchanges.

Pre-loader